As an IT Field Services Technician, you will be responsible for:

• Traveling to client locations to provide on-site support within a 2-hour radius of our office
• Configuration, installation, and troubleshooting of:
  • Windows PCs, including software and hardware.
  • Network devices like switches, routers, firewalls, and wireless networks.
  • Printers and other peripheral devices.
• Server troubleshooting, including Active Directory and associated services.
• Utilizing the ConnectWise suite of tools for detailed documentation, issue tracking, and seamless client communication.

• Participating in an after-hours rotation, typically three to four times each year.

• Performing other duties as assigned.

Required Skills                                                                                    

• Microsoft PC Operating Systems (Windows 11, 10, and 7).
• Windows Server Operating Systems (2012R2 to 2022) including virtual technology like Hyper-V and VMWare.
• Networking protocols, QOS, VLANs, and related hardware configuration and troubleshooting.
• Ability to troubleshoot Windows server O/S and hardware.
• Administration of Microsoft 365 including Email, OneDrive, SharePoint, Azure, and On-Premises Exchange Server.
• Configuration of security appliances (Firewall / Router).
• Troubleshooting network hardware and configuration of LAN, WAN, and WLAN.
• VPN set-up and troubleshooting (site to site and client to site).
• Familiarity with companywide security tools like MDR, EDR, and A/V.
• Basic configuration and troubleshooting of VOIP systems.

• Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.

Qualifications

• Previous experience in the IT industry (3 years minimum)
• Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.

• Reliable vehicle for travel to client sites. The vehicle must be registered and insured, and candidate must have a valid driver’s license.

Physical Requirements

• Ability to lift and transport equipment weighing up to 75 pounds.
• Mobility to work in a standard office setting and to sit and stand for a period of time.
• Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.

Compensation & Benefits

• Competitive starting salary with performance-based incentives.
• Comprehensive benefits package, including:
  • Company-shared cost medical and dental plans.
  • 401(k) plan with company matching.
  • Annual bonus program and performance awards.
  • Accelerated vacation schedule.
• Professional growth opportunities:
  • Access to ongoing training resources, virtual labs, and study materials.
  • Company-funded certification exams