Our Client Services department has undergone significant changes in recent months, including the addition of three new Client Service Representatives (CSRs) last year and a new manager this year. Congratulations to Marco for stepping into the role and redefining the department’s mission!
The Client Services department works closely with our clients and technicians, handling the intake of service tickets and scheduling Field Service technicians for onsite visits, as well as coordinating helpdesk support remotely. This department plays a crucial role in maintaining our focus on client satisfaction.
As Marco takes on the managerial role, he recognizes the need for increased client interaction. One initiative he is implementing is Quarterly Business Review (QBR) meetings. These meetings are optional and can be scheduled at any time by clients to discuss any topics related to TAB.
Why are QBR meetings important? They serve as a quarterly check-in to ensure alignment between us and our clients. Since we work with various companies across multiple industries, it’s essential to acknowledge that not all industries have the same needs. A QBR meeting provides an opportunity to have dedicated discussions tailored to your account and specific requirements, allowing us to better understand what your business needs from TAB.
If you’re interested in scheduling a QBR Meeting, you can send an email to service@tabinc.com, and our client service team will be happy to schedule one for you.
