Position Overview

As an IT Helpdesk Technician, you will be responsible for:

• Providing technical support remotely to all clients.
• Support of workstations, servers, network infrastructure, and phone systems.
• Resolving issues for clients via phone or electronically
• Tracking customer issues and adhering to established SLAs and processes.
• Participating in an after-hours rotation, typically three to four times each year.
• Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
• Performing other duties as assigned.

Required Skills

• Effective communication skills, both verbal and written.
• Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
• Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022), including virtual technology like Hyper-V and VMWare.
• Proficient with On-Prem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure
• Troubleshooting of network infrastructure, including firewalls, switches, networking protocols, VLANs, VPN, and QOS.
• Familiarity with security tools like MDR, EDR, and A/V.
• Familiarity with VOIP.
• Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client, or Windows Server are preferred.

Qualifications

• Previous experience in the IT industry (3+ years minimum)
• Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
• An individual that excels in collaboration and teamwork.

Physical Requirements

• Mobility to work in a standard office setting and to sit and stand for a period of time.
• Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
• Ability to lift and transport equipment weighing up to 30 pounds.

Compensation & Benefits

• Competitive starting salary with performance-based incentives.
• Comprehensive benefits package, including:
  • Company-shared cost medical and dental plans.
  • 401(k) plan with company matching.
  • Annual bonus program and performance awards.
  • Accelerated vacation schedule.
• Professional growth opportunities:
  • Access to ongoing training resources, virtual labs, and study materials.
  • Company-funded certification exams.

Additional Details

• TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.
• This role is ideal for self-motivated, ambitious individuals who thrive in a fast-paced, dynamic work environment.